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MVO

Delivery and payment

MVO Solutions Limited sells electronics online. For European orders we source the goods from larger European distributors and they are shipped directly to you.

How an order is filled

We do not operate our own warehouse. That is deliberate, and it is why the delivery window below is measured in weeks rather than days.

  1. 1

    You place the order

    Nothing is charged on the website. The order reaches us with your delivery address and contact details.

  2. 2

    We confirm availability

    We check the line with our European distributors. If something has changed, we tell you before anything is invoiced.

  3. 3

    We send an invoice

    Priced in euro. Prices exclude VAT. VAT is added on the invoice where applicable. Payment is by SEPA bank transfer, in full, before fulfilment.

  4. 4

    The distributor ships

    Processing starts once payment is received. The goods are prepared by the distributor and sent to your address.

Delivery time

Delivery takes up to 30 days after payment, and usually from 21 days. The exact window depends on the product and on the destination country.

Tracking is provided where the carrier issues it. On some freight movements only a consignment note (CMR) is available, in which case we pass on what we have.

We ship across Europe, excluding sanctioned and high-risk countries. The country list at checkout is the current one.

Payment

Payment is by SEPA bank transfer against an invoice. No card details are taken on this site: you place the order, the invoice follows by email. Card and online payment will be added soon.

Full prepayment is required before an order is fulfilled. We do not accept cash and there is no cash on delivery.

Prices on the site exclude VAT. Valid EU VAT numbers are invoiced under the reverse charge; without one, VAT is added where applicable.

Returns and warranty

Consumer buyers have fourteen days after delivery to withdraw from a distance sale. Goods come back unused and in the original packaging, and the refund is made by the same payment method or by bank transfer.

Faulty goods are covered for two years where EU consumer law applies. Email the order number and a description of the fault and we open the case with the supplier on your behalf.

Custom-built systems and software keys are excluded from the withdrawal right once assembly or activation has started, but the warranty applies in full.