Terms and conditions

MVO Solutions Limited, a company registered in Hong Kong under Business Registration Number 81087687, with its registered office at No. 5, 17/F, Strand 50, 50 Bonham Strand, Sheung Wan, Hong Kong. References to we, us and our mean this company.

The company was incorporated on 24 August 2026. Director: Robert Stanislaw Delijewski. Correspondence: info@mvo-solutions.com.

An order placed on this website is a request, not a concluded sale. A contract exists only once we send a written order confirmation or an invoice naming the goods, quantities, price and delivery window.

We hold no stock of our own. Before confirming we check availability with our European distributors; if a line is no longer available or the price has moved materially we tell you before anything is invoiced rather than invoicing the difference.

Catalogue prices are in euro and exclude VAT. VAT and delivery are added on the invoice where applicable, according to the delivery country; a valid EU VAT number is invoiced under the reverse charge mechanism.

Payment is by SEPA bank transfer against the invoice. Other payment methods, including card and online checkout, may be added later. Full prepayment is required before an order is fulfilled; we do not accept cash or cash on delivery.

Orders are fulfilled by dropshipping: the goods are dispatched by a European distributor directly to the address on the order confirmation, DAP. We do not operate a warehouse.

Processing starts after payment is received. Delivery takes up to 30 days from that point, usually from 21 days. Dates given are estimates based on distributor confirmations and are not guaranteed, but we tell you the moment one moves. Tracking is provided where it is issued; on some movements only a consignment note (CMR) is available.

Risk passes on delivery. Title passes once the invoice is paid in full.

Consumer buyers may withdraw from a distance contract within fourteen days of delivery without giving a reason. Goods must be unused and returned in their original packaging. Refunds are issued within fourteen days of receipt, by the same payment method or by bank transfer.

The withdrawal right does not apply to systems built to your specification once assembly has begun, or to software licences whose keys have been issued.

Consumer goods carry a two year warranty against defects where EU consumer law applies. Claims are handled through us: send the order number and a description of the fault and we open the case with the supplier. We are not liable for defects caused by misuse, unauthorised modification or operation outside the manufacturer specification.

Our liability under any contract is limited to the invoice value of the goods concerned. We are not liable for indirect or consequential loss, including loss of profit, data or production time, except where liability cannot be excluded by law.

We do not sell or ship to sanctioned or high-risk countries. The country list at checkout reflects where we can deliver. Orders that would breach applicable sanctions are cancelled and any payment received is returned.

These terms are governed by the law of Hong Kong. A consumer resident in the European Union keeps the mandatory consumer rights of their country of residence, including the right to bring proceedings there; nothing in these terms removes protection that applies to them by law.